Staff was very helpful and showed me how to use all the features on my Cadillac. I feel I got a great SUV with all the bells and whistles at a good price.

I bought my Silverado here. I did not feel pressed and the experience went smoothly. However, a few years later I've tried to get a spare key and they did not have blank keys for my truck. I tried this twice with no luck.

Salesman Greg M was friendly, courteous and answered all our questions

Super nice staff who did great oil change and tire rotation then washed my suv upon my request

We had a really great experience at Voss Chevrolet, especially working with Eric Thorn. I initially handled the negotiation and trade-in details for my mother-in-law, Marty, because we wanted to make sure she was getting a fair deal and wasn’t being taken advantage of. When we arrived at the dealership to test-drive the Blazer, Eric realized the vehicle was for her and immediately went out of his way to make sure she felt comfortable, informed, and taken care of. He made the entire process easy, never made us feel pressured, and treated Marty with a lot of patience and ... Read More

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Google - Sep 20, 2026

We had a really great experience at Voss Chevrolet, especially working with Eric Thorn. I initially handled the negotiation and trade-in details for my mother-in-law, Marty, because we wanted to make sure she was getting a fair deal and wasn’t being taken advantage of. When we arrived at the dealership to test-drive the Blazer, Eric realized the vehicle was for her and immediately went out of his way to make sure she felt comfortable, informed, and taken care of. He made the entire process easy, never made us feel pressured, and treated Marty with a lot of patience and respect. You could tell he understood how much we cared about making sure she was getting the right vehicle and a good experience. Marty ended up purchasing the Blazer, and we walked away very impressed with Voss and especially with Eric. If you’re in the market for a Chevrolet, I would absolutely recommend asking for Eric Thorn. He took great care of us and made what can sometimes be a stressful process feel simple and comfortable.

Greg Moorman at Voss Chevrolet is the best

Shout out to Greg Thomas, Service Dept Manager for getting my Blazer back to me in a timely manner yesterday, and also for the loaner...hats off to Kayla for taking care of that paperwork. If you need to buy a car, see Daryl S. In the sales area. He is great...if not, why have I bought 8 cars from him..... 2 Cavaliers, 4 Monte Carlos (my fav cars), 1 Impala and 1 Blazer. He is greta to work with and helps you set your car up and tells you how to work things. Yep..I am a Chevy gal.

If you're stuck having to get parts from the dealer, go here. Both Scotts and Dave are always great to deal with. 10/10.

Must of hit post to soon. So I'll correct that right now. I was with my sister-in-law She was getting a new to her car I have to say I really like what she got. Everyone there was so friendly and helpful. I'm happy to say she got her car and got to drive it home that very day. All washed and gassed up.

AJ is so good he was so patient and polite he helped me put all my information on the car . We will always see him for any cars we want to purchase. And I will tell everyone to go see him for a car . He’s the best.

This review is only about my experience with my service advisor and his supervisor, the service manager. I was told my vehicle would be ready at 3:30pm. I show up at 3:35 only to be told it will just be a couple minutes and we'll have it right out to you. Ok no big deal. Except I don't like being lied to. If you don't know for sure its ready to go then don't make up some pretend time that it will ready. My vehicle was still not ready 1:45 minutes later and they could not fix it. ... Read More

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Google - Aug 26, 2026

This review is only about my experience with my service advisor and his supervisor, the service manager. I was told my vehicle would be ready at 3:30pm. I show up at 3:35 only to be told it will just be a couple minutes and we'll have it right out to you. Ok no big deal. Except I don't like being lied to. If you don't know for sure its ready to go then don't make up some pretend time that it will ready. My vehicle was still not ready 1:45 minutes later and they could not fix it. That I can understand. What I can't deal with is being told a time by someone who is clueless. So I asked to speak with the service manager. Who only tried to belittle my concern about my being given a ready time. I guess its ok to tell the customer he is wrong and to defend your employee. Well not in my book. So now I have 2 Voss Chevrolet people I cant trust for the time of day. Never had any issues when I owned Ford vehicles. EVER!

Good customer service

Jeff did an amazing job selling me my dream car! He made sure I was informed about every decision I had to make during the process. I will be recommending Jeff and Voss Chevrolet to all my friends and family.

Very professional kept me up-to-date on process of my vehicle.

I had such a great experience at this service center yesterday. The employee who assisted me was Lee. He was very helpful, knowledgeable and friendly. I usually have my services completed at the dealership where I purchased my Chevy Trax. They didn't have appointments available in the time slots I needed. Yesterday's experience was a solid 10/10 and I will definitely be returning for any future service needs. What also impressed me immensely about this location is the prompt service I received and the video they provided me, via text message, of the routine maintenance inspection that was performed ... Read More

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Google - Jul 29, 2026

I had such a great experience at this service center yesterday. The employee who assisted me was Lee. He was very helpful, knowledgeable and friendly. I usually have my services completed at the dealership where I purchased my Chevy Trax. They didn't have appointments available in the time slots I needed. Yesterday's experience was a solid 10/10 and I will definitely be returning for any future service needs. What also impressed me immensely about this location is the prompt service I received and the video they provided me, via text message, of the routine maintenance inspection that was performed on my vehicle. The video recorded each component that they were checking and voiced what the part was and what they were looking for in the inspection. I highly recommend this service center and am thankful of this positive experience.

AJ is always great to work with! He answers questions quickly and is always very helpful! He is a pleasure to work with!

Voss is a dealership which cares as much about my Corvette as I do. Bridget Montano is an excellent service representative - she communicates throughout the service and is very knowledgeable.

The dealership understood my problem. They treated me with respect to my problem.

We bought a used 2021 chev trex from Eric Thorn. Hes a great guy and he had us cracking up while waiting. My son said he should be a comedian lol thanks again Eric and David. It was a pleasure meeting you both. We will be back in the future to buy our next suv/truck. My friend is looking for a car. I told her to go see Eric.

It was good it took a while but beside that it was very good.

My experience at Voss Chevrolet was fantastic. AJ made the entire purchase smooth and stress‑free. His expertise and willingness to answer all my questions was truly refreshing.

It was a great experience and Greg Moorman is a phenomenal salesman. He took the time to help us and was extremely professional. Would recommend him to anyone.

Voss is top of the chain for purchasing a new vehicle and the professionalism is like no other!!

Went in for an oil change. Friendly staff, great service at a reasonable price! I would recommend and will be glad to take my car back in if any service needs arise in the future. But, hey, it’s a Chevy, and my last one I had for 24 years and it was still running great when I sold it.

A.J. was very responsive and helpful throughout the buying process. He explained things, and helped work out a solid deal.

I had an amazing experience thanks to Greg! He was very helpful. He made me feel comfortable during this experience. He answered any and all questions I had. He also offered his help if I want to stop by and he will help me, thank you Greg for your help

Strung along for weeks then lied to about information I was previously provided. Such a waste of time.

Very prompt and professional Service adept.

Mr.Bell was nice and informative about my car. He let me know upfront about any and everything dealing with the codes on my car. I would recommend Voss Chevrolet to anyone who needs help.

Sandi and Mike were great

⭐⭐⭐⭐⭐ Excellent Experience! I had a fantastic truck buying experience thanks to AJ and Brandon. AJ was an awesome salesman — super friendly, extremely knowledgeable, and genuinely helpful from the moment I walked in. He took the time to really listen to what I wanted, answered every question thoroughly, explained all the features clearly, and made sure I was comfortable and confident with my decision. He never pressured me at all and made the whole process enjoyable. Brandon was a great no-nonsense closer who kept things straightforward and didn’t hard-sell me. Together they made buying my new truck smooth and stress-free. ... Read More

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Google - Apr 8, 2026

⭐⭐⭐⭐⭐ Excellent Experience! I had a fantastic truck buying experience thanks to AJ and Brandon. AJ was an awesome salesman — super friendly, extremely knowledgeable, and genuinely helpful from the moment I walked in. He took the time to really listen to what I wanted, answered every question thoroughly, explained all the features clearly, and made sure I was comfortable and confident with my decision. He never pressured me at all and made the whole process enjoyable. Brandon was a great no-nonsense closer who kept things straightforward and didn’t hard-sell me. Together they made buying my new truck smooth and stress-free. Highly recommend this team!

Took my two 2026 model year Chevrolet vehicles in for an oil change, tire rotation and a few warranty concerns in March 2026. Every warranty concern was swept under the rug, and not addressed, or I was told it was "within tolerance". Since, one of my vehicles has been making a noise upon acceleration. This service department lacks customer service and the vehicle making the noise, which it did NOT make before Voss worked on it, has been in another Chevy dealership shop for over two weeks and they can't figure out tye problem. Maybe that's Voss' goal? ... Read More

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Google - Apr 7, 2026

Took my two 2026 model year Chevrolet vehicles in for an oil change, tire rotation and a few warranty concerns in March 2026. Every warranty concern was swept under the rug, and not addressed, or I was told it was "within tolerance". Since, one of my vehicles has been making a noise upon acceleration. This service department lacks customer service and the vehicle making the noise, which it did NOT make before Voss worked on it, has been in another Chevy dealership shop for over two weeks and they can't figure out tye problem. Maybe that's Voss' goal? Damage the product so you have to buy another? RUN!

Good selection of trucks, honest fair trade in process with Branden Horn. Solid team on new car sales with Jeff Foland and Dan Wilbur.

Corvettes!

DAN, is amazing to work with and very knowledgeable about what he is selling. I've had the pleasure of working with him for many years now.

Great dealership to deal with.

Absolutely atrocious communication and customer service. I have tried repeatedly to receive information on a specific vehicle and no follow-up whatsoever. A rep will ask if there are questions, I provide said questions then silence. A follow up communication from myself is sent and just crickets. How a dealership can nonchalantly ghost a potential customer and expect to drive revenue and new/repeat business is beyond me. Would not recommend Voss Chevy!!

Brought my car in for a noise it was making when I turned the wheel. Ultimately, I was told it was my brakes and needed new front and back pads/rotors. I paid $1400 for this service. Ever since my car makes the most horrible squeaking noise when I brake. Took it back to get it checked out. They did nothing and stated the pads on my car were made with more metal so that was a normal occurrence. My brakes did not make any noise before I took it there. I was trying to get better service by going to ... Read More

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Google - Oct 9, 2025

Brought my car in for a noise it was making when I turned the wheel. Ultimately, I was told it was my brakes and needed new front and back pads/rotors. I paid $1400 for this service. Ever since my car makes the most horrible squeaking noise when I brake. Took it back to get it checked out. They did nothing and stated the pads on my car were made with more metal so that was a normal occurrence. My brakes did not make any noise before I took it there. I was trying to get better service by going to the dealership but now I regret it.

Bad experience with communication and warranty work.

I want to commend Jacob for his expectational customer service at Voss Chevrolet. His friendly and welcoming approach immediately put us at ease. He actively listened to our need and proactively addressed our questions, providing clear and helpful information. Thanks to Jacob, our experience at Voss Chevrolet was pleasant and efficient. We appreciate his professionalism and highly recommend him.

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Sophomore mechanic damaged my radiator whilst installing new engine. They replaced radiator free “customer courtesy “ $1600 worth of work. Engine failed at 49 miles (cylinder wall damage unrelated to any overheating issue) and Voss has denied any further warranty work stating “engine overheated”. Service department will not return calls to my original mechanic, my lawyer or myself. The Immoral ineptitude and crass indifference I’ve experienced with Voss Chevrolet will not be soon forgotten.

My car is exactly two years old and hasn’t been in any accidents, primarily driven on the highway and to and from work 15 minutes away on main roads, but when we took it in for symptoms that popped up shortly after receiving a special coverage notice, they would only fix one part of the problem under the recall and want to charge $1200 for a second problem that was caused by the issue that was being recalled. We called General Motors who opened a case and still waiting to hear back as to whether or not we are going to ... Read More

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Google - Jul 31, 2025

My car is exactly two years old and hasn’t been in any accidents, primarily driven on the highway and to and from work 15 minutes away on main roads, but when we took it in for symptoms that popped up shortly after receiving a special coverage notice, they would only fix one part of the problem under the recall and want to charge $1200 for a second problem that was caused by the issue that was being recalled. We called General Motors who opened a case and still waiting to hear back as to whether or not we are going to have to pay.

They lied about fixing an issue a year and a half ago. I found out my safety restraint and airbags are not working properly. I was told that they are only responsible for the tensioner that they replaced; however, there was a splice causing resistance and so the issue was never fixed. I have had 2 mechanics (1 mom and pop, the other a dealership) tell me that any mechanic would have seen the splice and that this issue will keep coming up intermittently unless repaired, and the car is unsafe. They have also stated that the tensioner was probably good. It ... Read More

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Google - Jul 18, 2025

They lied about fixing an issue a year and a half ago. I found out my safety restraint and airbags are not working properly. I was told that they are only responsible for the tensioner that they replaced; however, there was a splice causing resistance and so the issue was never fixed. I have had 2 mechanics (1 mom and pop, the other a dealership) tell me that any mechanic would have seen the splice and that this issue will keep coming up intermittently unless repaired, and the car is unsafe. They have also stated that the tensioner was probably good. It only comes up intermittently, so my wife did not notice the display constantly. If there are legal proceedings possible, I will be taking them.

Came in because radiator fan runs continuously after turning vehicle off, had to disconnect battery to shut fan off. Was told they couldn't find an issue and charged a $180.00 diagnostic charge.

Update: Spoke with someone at the dealership after they said something on here. After getting transfered several times to various so called managers, I was hung up on twice. This place needs a complete overhaul of management to owner!!! So sad people are treated like this! Don't buy or get vehicles repaired here! Took my 21 Tahoe in for a rattle noise up front. Under warranty and everything and Chevrolet put wheel locks on the wheels when we bought it. Key was in the glove box and this dealership could not find it. I assumed I removed it or it ... Read More

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Google - Jun 8, 2025

Update: Spoke with someone at the dealership after they said something on here. After getting transfered several times to various so called managers, I was hung up on twice. This place needs a complete overhaul of management to owner!!! So sad people are treated like this! Don't buy or get vehicles repaired here! Took my 21 Tahoe in for a rattle noise up front. Under warranty and everything and Chevrolet put wheel locks on the wheels when we bought it. Key was in the glove box and this dealership could not find it. I assumed I removed it or it wasn't there. They charged me $100 to "cut off" the wheel locks because they don't carry a universal key. Got the vehicle back and the locking lugs were on my passenger seat NOT CUT OFF and were in perfect condition and regular lugs were on the wheels. Got home and looked in the glove box and right in plain sight was the key. This dealership swindles folks especially if you aren't from here because they know they can. Pathetic! Called the manager and he told me I was a liar and wasn't going to refund my money to cut off the locking lugs, even though I proved they were never cut off via picture and even then he said I was lying. We are at the mercy of these modern day pirates and the consumer protection agency claims it's not enough money to investigate. Easy way for these dealerships to rake in stolen money. Document everything before you ever leave a dealership!

HIGHLY DISAPPOINTED. Twice we informed the Voss service center of the exact service needed. The codes even showed on the diagnostic test but instead they kept trying to avoid the real problem and charge us for work that was not needed. We told them to not service the car. When we came to have a tow truck take it since my partner and I were both at work and couldn't get the car physically, they called us and said they were not releasing it with the tow. Claimed we owed a fee for them to "look at the ... Read More

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Google - Apr 1, 2025

HIGHLY DISAPPOINTED. Twice we informed the Voss service center of the exact service needed. The codes even showed on the diagnostic test but instead they kept trying to avoid the real problem and charge us for work that was not needed. We told them to not service the car. When we came to have a tow truck take it since my partner and I were both at work and couldn't get the car physically, they called us and said they were not releasing it with the tow. Claimed we owed a fee for them to "look at the car to see if it needed service". Mind you they already ran the diagnostic and knew exactly what needed to be fixed. They just wanted to find any way to get some extra money out of us since we denied their bs service. We ended up taking the car to another garage where they fixed the ACTUAL problem without issue. Do not waste your time at Voss Chevrolet. Wish I could do a zero but it won't let me post without putting at least one star, which they do not deserve.

Took my brand new 2025 car in this morning for its first service after purchasing this car at Voss in September. I pulled my car into the service department and left it for an oil change. When I came back, it had been parked in the front parking lot. It had been scratched by a bicycle that had fallen over. I reported it to the service manager, they asked to look it over and document it and stated they’d call me later. Several hours later, they texted to let me know they found out whose bike it was and gave ... Read More

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Google - Nov 23, 2024

Took my brand new 2025 car in this morning for its first service after purchasing this car at Voss in September. I pulled my car into the service department and left it for an oil change. When I came back, it had been parked in the front parking lot. It had been scratched by a bicycle that had fallen over. I reported it to the service manager, they asked to look it over and document it and stated they’d call me later. Several hours later, they texted to let me know they found out whose bike it was and gave me the contact info to discuss with them. I sat down with the service manager to ask what the solution was since it was damaged when they had parked it and moved it and I was not there or had any say in it. He informed me they had zero responsibility for it no matter the severity or who was driving or parked there. They told me who hit it and told me to call that individual for their insurance information. Very good to know that they don’t take care of your vehicles when servicing them even for something as small as an oil change and that no matter what, the damage is the owners responsibility. I asked to see the policy regarding understanding it was not their responsibility and he could not provide one.

Took my brand new 2025 car in this morning for its first service after purchasing this car at Voss in September. I pulled my car into the service department and left it for an oil change. When I came back, it had been parked in the front parking lot. It had been scratched by a bicycle that had fallen over. I reported it to the service manager, they asked to look it over and document it and stated they’d call me later. Several hours later, they texted to let me know they found out whose bike it was and gave ... Read More

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DealerRater - Nov 23, 2024

Took my brand new 2025 car in this morning for its first service after purchasing this car at Voss in September. I pulled my car into the service department and left it for an oil change. When I came back, it had been parked in the front parking lot. It had been scratched by a bicycle that had fallen over. I reported it to the service manager, they asked to look it over and document it and stated they’d call me later. Several hours later, they texted to let me know they found out whose bike it was and gave me the contact info to discuss with them. I sat down with the service manager to ask what the solution was since it was damaged when they had parked it and moved it and I was not there or had any say in it. He informed me they had zero responsibility for it no matter the severity or who was driving or parked there. They told me who hit it and told me to call that individual for their insurance information. Very good to know that they don’t take care of your vehicles when servicing them even for something as small as an oil change and that no matter what, the damage is the owners responsibility. I asked to see the policy regarding understanding it was not their responsibility and he could not provide one.

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My biggest complaint about this experience is the lack of communication I received. I asked the day I dropped it off when I should expect it to be done. I was told I would know as soon as they diagnosed it. Several days went by and never heard anything. I reached back out to find out when it would be done. I received a generic text back that said it was in the body stage. General consumers have no idea what that means outside of Voss working on the body of the car. That doesn't tell me if I ... Read More

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Google - Nov 20, 2024

My biggest complaint about this experience is the lack of communication I received. I asked the day I dropped it off when I should expect it to be done. I was told I would know as soon as they diagnosed it. Several days went by and never heard anything. I reached back out to find out when it would be done. I received a generic text back that said it was in the body stage. General consumers have no idea what that means outside of Voss working on the body of the car. That doesn't tell me if I should be getting a rental car or if it's going to be ready soon. I reached back out the next day and yet again received a text saying it was in the body stage. After a week of Voss having my car, I received a text saying they were waiting on parts. Again, I had no idea what that meant. What parts? The same parts they were already supposed to have ordered? Different parts? Was the scope of work expanding? How long were the parts going to take? Then we started making phone calls to get answers and still we got no where. Sondra at the front desk said she would get back to us and didn't. We called again, Voss said they were working on it. So now we're at two weeks that Voss had my car. I had no clue this was going to take more than two weeks. I would have gotten a rental if I had known. We called and were told that it would be ready at the end of the day on 11/14 or morning of 11/15. Towards the end of the day we called and were told, "well it won't be today, but it will be tomorrow". At end of the day on 11/15, I was angry. Two weeks had gone by and the only communication I received were generic texts and "we're working on it". I called to let Voss know I was not happy and I wanted an answer. The manager called and said they don't tell people when parts are coming in because of supply chain issues and they don't want to give a wrong expectation. You can't just not give people ANY expectation. Even if you don't know when the part will be in, call the customer and tell them that. Generic texts don't work. The manager also told me my car would no longer be ready on 11/16, but now won't be ready until 11/18. I finally pick up my car. Everything was fine. The next day, I receive a voicemail from Sondra telling me that there were parts left in my car. I thought "this is a joke". How can they have left parts in my car? I called her back and she proceeded to tell me they left two tires in my car. Uh, what? How do you lose two tires? How did my car pass quality control if there were two tires hidden in it somewhere? I checked my car and there were no tires. My experience here last time was great. This time, I'm not sure what was going on. But it wasn't a good experience at all.

Disappointing Experience at Voss Chev Showroom I had a very frustrating experience at Voss Chev. They seem to focus more on creating recurring business rather than actually solving problems. Instead of addressing the root cause of the issue with my vehicle, they just patched things up temporarily, ensuring that I’d be back to spend more money when the same problem reappears. They did not fully disclose the original issue and instead seemed to bypass it, leaving me with no confidence in their service. It’s clear that they prioritize quick fixes over long-term solutions, which is very disappointing for ... Read More

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Google - Nov 18, 2024

Disappointing Experience at Voss Chev Showroom I had a very frustrating experience at Voss Chev. They seem to focus more on creating recurring business rather than actually solving problems. Instead of addressing the root cause of the issue with my vehicle, they just patched things up temporarily, ensuring that I’d be back to spend more money when the same problem reappears. They did not fully disclose the original issue and instead seemed to bypass it, leaving me with no confidence in their service. It’s clear that they prioritize quick fixes over long-term solutions, which is very disappointing for anyone expecting reliable and honest service. I won’t be returning to this showroom for any future repairs. i don't want to give single star also for this place. and i think the people working there , will go to another showroom or mechanic if their chevy have any issues

we highly recommend Kevin Peavy at Voss Chevy! We hated the thought of a new car purchase at the moment so we decided on a used car. During our search we came across a car of interest at Voss. Kevin was our salesman and we cannot be happier with our entire experience. The typical "used car salesman" stereotype goes completely out the window with Kevin. He is incredibly up front, personable and professional. He turned everything into a friendship experience instead of just a purchase. We decided against the original car and ended up purchasing a larger vehicle....... Read More

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DealerRater - Oct 16, 2024

we highly recommend Kevin Peavy at Voss Chevy! We hated the thought of a new car purchase at the moment so we decided on a used car. During our search we came across a car of interest at Voss. Kevin was our salesman and we cannot be happier with our entire experience. The typical "used car salesman" stereotype goes completely out the window with Kevin. He is incredibly up front, personable and professional. He turned everything into a friendship experience instead of just a purchase. We decided against the original car and ended up purchasing a larger vehicle....NO pressure from Kevin at all. He is a very "this is going to be your purchase, going to be your car, YOU have to be happy with what you buy" type of salesman. Voss has a great staff member - not just a salesman - in Kevin!

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I went specifically to purchase a V8 truck. I up front told the salesman, James, this is why I was trading my car. Two trucks I drove did not state motor size. They say they are Custom Turbo. While driving the one I purchased, James stated ‘this truck is not a V8’. I replied ‘I can live with a 6’. He said nothing. We went on with test driving it and a couple others. I decided on the first one. No where on paperwork does it say motor size regarding V6 or V8. After purchase, I do more digging on my ... Read More

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Google - Sep 29, 2024

I went specifically to purchase a V8 truck. I up front told the salesman, James, this is why I was trading my car. Two trucks I drove did not state motor size. They say they are Custom Turbo. While driving the one I purchased, James stated ‘this truck is not a V8’. I replied ‘I can live with a 6’. He said nothing. We went on with test driving it and a couple others. I decided on the first one. No where on paperwork does it say motor size regarding V6 or V8. After purchase, I do more digging on my truck and it is not a 6. It is a 4. I contact him by text and he states he said up front it is a 4. FLAT OUT LIE. He also stated that when I called the night before to see if the truck was available, I was told it was a 4. ANOTHER FLAT OUT LIE. BUYER BEWARE. You can tell this dealer specifically what you want and they will lie to your face and sell you exactly what you don’t want. Had I not specifically discussed this with the salesman, I would understand. However, I went over this with him several times and it didn’t matter. Getting the sale was more important than getting the customer in the correct vehicle. Very disappointed. I want to update. I was given a list of things checked on the truck I purchased. CAR BRAVO. They claim to go over everything on that list. ANOTHER LIE. It was checked off that EVERYTHING was checked and cleared. I bought the truck two weeks ago today. Today is 10/2-2024. I currently have a loaner from another dealer because my 2022 Chevy has MAJOR transmission issues. It is under manufacturer warranty thankfully. BUT VOSS CHECKED THE TRUCK BUMPER TO BUMPER AND SIGNED OFF THEY DID. You cannot make this stuff up. Their response is also a lie. I have text messages proving so. The truck I purchased ended up getting put in a lemon lawsuit. I SPECIFICALLY IN MY CALL THE NIGHT BEFORE COMING AND MANY TIMES IN MY VISIT TOLD THE SALES REP WHAT I WANTED. Keep telling yourself you are honest with customers. Maybe someone will believe it. Buyer beware. The truck ended up being getting in a lemon lawsuit. I won. According to Voss, it was checked. HMMMMM!!!

Very unprofessional….. service department is anyways… we loved Aj and love the sales department….. but the service department is completely useless and absolutely terrible…. They made me come back up there after having my car for less than 2 hours.. said no loud noise…. Had me come up there during work, and show them the boise… we were in the car for no less than 5 minutes and he heard it plain as day…… I should not have had to do their job for them… They definitely do jobs half way, and have terrible attitudes… I am not the one to leave ... Read More

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Google - Aug 28, 2024

Very unprofessional….. service department is anyways… we loved Aj and love the sales department….. but the service department is completely useless and absolutely terrible…. They made me come back up there after having my car for less than 2 hours.. said no loud noise…. Had me come up there during work, and show them the boise… we were in the car for no less than 5 minutes and he heard it plain as day…… I should not have had to do their job for them… They definitely do jobs half way, and have terrible attitudes… I am not the one to leave a bad review on a business we support, but they are terrible and should not be working on people’s brand new cars from their dealership….

Be careful dealing with Voss Chevrolet Used Car Sales. I was interested in a 2016 Colorado and we agreed on a price. I wanted a test drive and have a trusted mechanic look at the truck. The problem on the test drive was the gas gauge was on empty. I had to stop and get $10.00 of gas to get to the mechanic and get back to the dealer. The mechanic found several minor things that would need attention. The more costly was a problem with the front ball joints/bearings. When they put new brakes on it should have been caught. ... Read More

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Google - Aug 18, 2024

Be careful dealing with Voss Chevrolet Used Car Sales. I was interested in a 2016 Colorado and we agreed on a price. I wanted a test drive and have a trusted mechanic look at the truck. The problem on the test drive was the gas gauge was on empty. I had to stop and get $10.00 of gas to get to the mechanic and get back to the dealer. The mechanic found several minor things that would need attention. The more costly was a problem with the front ball joints/bearings. When they put new brakes on it should have been caught. They agreed to lower the price and I agreed to buy the truck. My mistake was telling the salesman I was pre approval through Capital One. The salesman kept telling me they could get a better rate. I told him I went to Capital One to avoid multiple inquiries. He didn’t seem happy and told me I would have apply online with Capital One. I reminded him I did and was pre approved. I offered him the reference number, which he wasn’t interested in. He had me fill out an application and I listed what I paid taxes on last year and my nontaxable pension. Because I filed a joint return he insisted my wife would have to sign (a violation of Federal law). A spouse’s income can be listed as additional income. With 75% down lenders wouldn’t require the wife’s signature. Also it was approved without her signature. I finally got feed up with this run around and left. I doubt they will disclose the problem with the ball joints/bearings. If they don’t whoever buys this truck let me know I’ll be happy to testify when you sue them for not disclosing the problem.

Took my 03 Vette in to have the convertible top repaired, the back window has become unglued....which is typical from what I have read online. They first tell me that it is better to replace it, to which I supplied a new ragtop I had just bought. Voss service refused to install it after initially quoting $1700 to install it. Long story short, this place doesn't really support it's own OEM manufactured cars. Not pleased. So, I have my original appointment with a specialized place to install the new ragtop....price $900 later this week. I just want a business ... Read More

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Google - Jul 7, 2024

Took my 03 Vette in to have the convertible top repaired, the back window has become unglued....which is typical from what I have read online. They first tell me that it is better to replace it, to which I supplied a new ragtop I had just bought. Voss service refused to install it after initially quoting $1700 to install it. Long story short, this place doesn't really support it's own OEM manufactured cars. Not pleased. So, I have my original appointment with a specialized place to install the new ragtop....price $900 later this week. I just want a business to actually stand behind a product as opposed to dump unwanted work off at their discretion.

My service advisor failed to get back with me after numerous phone calls and texts to check on the status of my vehicle before they closed that evening. So I called the service desk spoke to a female who then just forwards me back to my service advisor’s phone and voicemail from the service desk, therefore avoiding my phone calls until close of business. I spoke to my wife when I got home from work and she said she talked to my advisor and he said he will have to cut off the current wheel locks for $75. This by ... Read More

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Google - Jul 6, 2024

My service advisor failed to get back with me after numerous phone calls and texts to check on the status of my vehicle before they closed that evening. So I called the service desk spoke to a female who then just forwards me back to my service advisor’s phone and voicemail from the service desk, therefore avoiding my phone calls until close of business. I spoke to my wife when I got home from work and she said she talked to my advisor and he said he will have to cut off the current wheel locks for $75. This by itself would not have been a huge issue but I told the service manager earlier to check the maintenance records bc you have the exact wheel lock key ON RECORD to remove my wheel locks. I guess that never happened or got passed on either. My past service advisor at Voss has the maintenance records and key size for the wheel locks from the last time they rotated the tires which was not long ago. Her maintenance team made note of it and said go ahead and buy a new set through the parts department and we will install next time and reference the notes for removal. I mentioned this to the service manager when I dropped the vehicle off for servicing that same morning. Also, my wife and I were NEVER advised on the status of our vehicle when it was ready for pickup and had to make arrangements the following morning to flex our work schedules around last minute bc no one contacted us from the service department the night before. I don’t understand how an oil change, tire rotation, wheel lock install, and alignment takes two days either. Not to mention, after the price change being that high from the estimate, you should have used my other discount on record instead of the $20 off synthetic oil change discount. Lastly, on the checklist, our rear windshield wiper was never checked. It makes me wonder how thorough you even perform the checklist or just check the boxes and move on to the next customer. I have purchased many vehicles from the sales department at Voss dating back to the early 90’s and never had an issue with anything. I have used your service department for that long of a period as well and I felt the need to advise you that this is not quality customer service.

Had a check engine light come on around a week and a half ago. Called and scheduled an appointment with Voss to get the car looked at/fixed. The staff who completed the diagnostics were great. HOWEVER, the prices the Voss charges for car work is absolutely ridiculous. We thought we had our extended warranty that we had purchased when buying the vehicle. We bought an 84 month extended warranty for our 84 month loan but instead of the warranty beginning the date we purchased the car the warranty began the day the vehicle was made. Meaning that our warranty ended June 10, 2024 ... Read More

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Google - Jul 1, 2024

Had a check engine light come on around a week and a half ago. Called and scheduled an appointment with Voss to get the car looked at/fixed. The staff who completed the diagnostics were great. HOWEVER, the prices the Voss charges for car work is absolutely ridiculous. We thought we had our extended warranty that we had purchased when buying the vehicle. We bought an 84 month extended warranty for our 84 month loan but instead of the warranty beginning the date we purchased the car the warranty began the day the vehicle was made. Meaning that our warranty ended June 10, 2024 and just 2 weeks BEFORE the sensor quit working. Our vehicle is 7 years old this month. Just went over 50,000 miles. Quoted over $1000 for brakes and rotors. $350 for a sensor, another shop told us there are two sensors and when one goes out the second is usually only a few months behind, and Voss was only going to replace one of the $60 sensors. Very upset that I didn't catch the dates when purchasing the vehicle and was quoted $2500 for the total job. Definitely some shady business. Anyways, still had to pay over $150 just for them to tell us what was wrong with the vehicle but our local shop is fixing EVERYTHING for 1/3 of Voss's quoted price. I think I am most upset that Voss didn't tell us BEFORE bringing the vehicle for the diagnostic that our warranty had expired. Knowing fully well that it was expired when we called and scheduled the appointment knowing that we would still have to pay them for the diagnostic if we took it elsewhere. Used to recommend Voss to everyone and I no longer will be. Very upset with these shady business techniques. P.S. I am a millennial who doesn't even send an order back when incorrect. I HATE people who leave crappy reviews but this entire situation is ridiculous.

Two of the issues were not fixed! The mechanic left grease spots inside my vehicle and charged me an additional diagnostic fee when I brought my car back.

Took my truck to the service for a squealing noise. They checked it out (30 point inspection) said it was in 4 wheel drive put it in 2 wheel and no sound $150. I said well I forgot the tail light was out so they take it back and said we did hear the squeal this time and said it was a lose water pump we can tighten for $800 and u need a new vacuum pump $800 and the tail light is corroded and that will be $300 and your license plat bulbs are out $100 and u need new belts $800 and you have an oil line ... Read More

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Google - Jun 10, 2024

Took my truck to the service for a squealing noise. They checked it out (30 point inspection) said it was in 4 wheel drive put it in 2 wheel and no sound $150. I said well I forgot the tail light was out so they take it back and said we did hear the squeal this time and said it was a lose water pump we can tighten for $800 and u need a new vacuum pump $800 and the tail light is corroded and that will be $300 and your license plat bulbs are out $100 and u need new belts $800 and you have an oil line leak $700 🤔. Declined so they charged me $298 another $150 fee $300 and nothing done. Tail light socket cost $10 at auto zone vacuum pump $75. I know they are in business to make money. But I will never do business with them again. Ridiculous

I've been to Voss Collision Center multiple times. This last visit was by far the worst. The communication from the CSR was non-existent, delayed, and/or vague.

Pushy salesmen and not willing to work with anyone on used car prices.

Truck has had oil leaks since I bought it. Twice they said oil filter was put on off center and now saying my oil lines are leaking and need replaced. On a truck that only has 40k miles on it and not driven much.. I bought the extended warranty but now being told with oil line replacement I need other things done for the tune of $1,100... on a truck I bought 2 years ago and paid allot for. I was a BMW owner since 2003 prior to this and never had issues with cars or issues with leaks. Very disappointing and frustrating.

I personally wouldn’t recommend anyone to buy a Chevy. The vehicles are not dependable or durable. I purchased a 23 Colorado, it has been the the shop for over 20 days total. From not being able to take it through a drive through car wash because it dents the roof (which GM refuses to fix), to electrical problems, to brake problems. Overall a terrible experience. If it’s a simple fix they will do great, otherwise they won’t do anything. I am going to start with filing a complaint with the BBB about the dent in the roof from a ... Read More

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Google - Feb 18, 2024

I personally wouldn’t recommend anyone to buy a Chevy. The vehicles are not dependable or durable. I purchased a 23 Colorado, it has been the the shop for over 20 days total. From not being able to take it through a drive through car wash because it dents the roof (which GM refuses to fix), to electrical problems, to brake problems. Overall a terrible experience. If it’s a simple fix they will do great, otherwise they won’t do anything. I am going to start with filing a complaint with the BBB about the dent in the roof from a car wash they refuse to fix and go forward from there. Hopefully can get it fixed before winter, if a car was dents the roof, I can’t imagine what snow will do to it.

I paid $1,855 and the problem is wasn’t even fixed

The service department is chaotic and coworkers are rude to one another. The cashier was complaining about and bashing the service advisor to me as she was new and still training. I felt that was highly unprofessional and as a customer that’s not my business. I had my annual services completed and not 6 days later my torque converter went out (65,000 miles). I brought it in and they “assured” me they didn’t add fluid to the wrong spot, although it was discolored. John Bell, the service advisor is anything but attentive, does not have any form of active listening, ... Read More

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Google - Jan 23, 2024

The service department is chaotic and coworkers are rude to one another. The cashier was complaining about and bashing the service advisor to me as she was new and still training. I felt that was highly unprofessional and as a customer that’s not my business. I had my annual services completed and not 6 days later my torque converter went out (65,000 miles). I brought it in and they “assured” me they didn’t add fluid to the wrong spot, although it was discolored. John Bell, the service advisor is anything but attentive, does not have any form of active listening, and has zero communication skills. My vehicle was completed the day prior and I had zero inclination it was complete. There was no communication from John or the Cashier. I only knew it was complete after I had to call several times to get the correct answer. The shuttle is an absolute joke. They can take you “anywhere” but have no way of actually picking you up. After 4 hours of waiting I had to get an UBER in order to receive my vehicle and get to work. Overall, my experience here in the service department was at best, lackluster. Strongly recommend local mechanics over this Walmart style of service and mechanical care.

Telling me that the "check engine light came back on" while in the shop was a patent lie. The code reader was plugged in and read the last code presented. I know this because I checked. Of course, I trusted you and paid $150 for the diagnostic. Which your mechanic said was code P1101 and wanted me to pay over $1400 to replace the PCV Valve. Which is not related to that fault code. That fault code is "Intake Air Flow System Performance". I have learned my lesson and if the check engine light is NOT on when ... Read More

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Google - Jan 19, 2024

Telling me that the "check engine light came back on" while in the shop was a patent lie. The code reader was plugged in and read the last code presented. I know this because I checked. Of course, I trusted you and paid $150 for the diagnostic. Which your mechanic said was code P1101 and wanted me to pay over $1400 to replace the PCV Valve. Which is not related to that fault code. That fault code is "Intake Air Flow System Performance". I have learned my lesson and if the check engine light is NOT on when I bring it in... don't trust you that it magically came on while doing the multipoint inspection. $150 down the drain. Probably will never come back. Might post this on all social media sites as well.

I brought my truck in for a warranty repair which I was told they would order the part and call me when it arrived. After several weeks I stopped in again to find out the parts had never been ordered. I was assured they would be ordered at this time and also discussed a full deluxe detail. I was called at the time the parts came in and scheduled an appoint which included a full detail. I arrived on that date to be told they had no idea about the detail. I requested they work out the schedule for both ... Read More

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Google - Dec 29, 2023

I brought my truck in for a warranty repair which I was told they would order the part and call me when it arrived. After several weeks I stopped in again to find out the parts had never been ordered. I was assured they would be ordered at this time and also discussed a full deluxe detail. I was called at the time the parts came in and scheduled an appoint which included a full detail. I arrived on that date to be told they had no idea about the detail. I requested they work out the schedule for both and call me when it was all set. I got the call and showed up for the repair and detail at that time was told it would be 2 days. @ days later I received my first notice that they had started working on my truck. 2 more days pass before my truck is finished. I left voicemail for the collision manager which was never returned. After picking up my truck I ended up having to clean the inside of my windshield were the oil change stickers go because that was not touched and the trim on the driver door panel seems to be loose which i didn't notice before. I have not reached back out to the dealership based on the experience I had.

Absolutely terrible!!! What a waste of time! I went to this place 10 days ago to get an estimate for insurance as I had right front tire, wheel & hub damage as diagnosed by a mechanic elsewhere. I first went to service to tell them what I needed and as soon as he heard the word "accident" he dismissed me. Told me he couldn't help me and told me to go next door to collision. He seemed to care less about me as a customer and certainly did not listen to what I said. I went to collision ... Read More

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DealerRater - Dec 18, 2023

Absolutely terrible!!! What a waste of time! I went to this place 10 days ago to get an estimate for insurance as I had right front tire, wheel & hub damage as diagnosed by a mechanic elsewhere. I first went to service to tell them what I needed and as soon as he heard the word "accident" he dismissed me. Told me he couldn't help me and told me to go next door to collision. He seemed to care less about me as a customer and certainly did not listen to what I said. I went to collision and scheduled an appointment for today. I was very clear as to what I needed on the estimate for insurance and Buffy was very helpful. However, VOSS totally wasted my time...over 2 hours in all. The estimate did not include the most expensive damaged component or labor for the work. When I asked why this Guy named Gurney replied with an attitude, we don't do that. What? you don't take a tire off to look at the hub. No, we don't! he says...then he says I would need to go to collision for that. What the xxxx? that is where I started in the first place and was quickly dismissed. Then today, this Gurney dude treats me like xxxx and doesn't even offer to help in any way. It was obvious that 5:00 PM had just passed and he wanted nothing to do with helping me. What a joke this place is!!!!!! This was my first experience ever with them and they suck! Never go to VOSS is you can help it! I'm sure they will say it was all miscommunication and we are sorry....no frickin way! They didn't give a xxxx about me and all the time they wasted as I now have to go elsewhere to get a quote for insurance. Buffy was nice & polite and the only thing positive about VOSS. I have a Takata air bag recall replacement that needs to be done and they were to do the work. NOT! Can anyone suggest a Chevy dealership that cares about their customers because this place doesn't. Especially Gurney Hale. Avoid this place at all cost! This is also the first time I have ever reviewed anything online, and that says a lot!

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We have multiple visits to fix three re-occuring problems with the door check, windshield fluid reservoir and the rear hatchback.

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Five stars to aja. Very friendly and good at what she does. Tech that changed the oil and rotated the tires didn't torque the lugs to specified torque. Swung the drivers door open aggressively.could bend the hinges. This isn't something I expected to see. Vehicle was not aligned properly pulling to the right. Computer was too far away for the tech doing the alignment to see the numbers to get to zero as much as they could.

The experience was not great. The actual work done seems like it was done correctly however.

Aaron was great, service department was horrible. Lost all of my business.

During my oil change I got a lot of wrong information from the girls checking my car in. There was a lot of “I don’t know” as well. I get my first 2 oil changes free from purchasing my car. I was uneasy with them even changing my oil. Eventually after I told them multiple times they came to the waiting room and agreed that the oil I said I needed was correct. I was uncomfortable to say the least.

Broke my dash and denied it

Greasy fingerprints on my driver's door and the hood of my vehicle. This isn't the first time after having my vehicle serviced.

I scheduled a safety recall appointment and was quoted 30 minutes as the length of the service. I had to take a vacation for this appointment and drive 30 minutes to the Centerville location. After I arrived, I was told it will be at least 3 hours wait since they have lots or waiters. Of course we all know 3 hours can easily turn to 4 or more. I refused to spend the most of my vacation on a nice July day waiting at the dealership since I do not have a second car with a chauffeur and all other family members are working during ... Read More

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Google - Jul 13, 2023

I scheduled a safety recall appointment and was quoted 30 minutes as the length of the service. I had to take a vacation for this appointment and drive 30 minutes to the Centerville location. After I arrived, I was told it will be at least 3 hours wait since they have lots or waiters. Of course we all know 3 hours can easily turn to 4 or more. I refused to spend the most of my vacation on a nice July day waiting at the dealership since I do not have a second car with a chauffeur and all other family members are working during a week. I would not mind waiting 40 or even 50 minutes for the work. I find it disrespectful and unprofessional to ask a customer to wait at least 3 hours when the customer made plans for a day according to the quote of 30 minutes.

It's best to take your car elsewhere if you want it serviced...

Took my Blazer in for an oil change. They told me I needed a new radiator . My car had 23,000 Miles on it has always been garage kept. Never overheated never seen any sort of leak. I took it to Ross , they looked it over and said it was fine. I drove it to Virginia Beach and had no problems! Voss lost my and my husbands and families business. Service dept. are CROOKS!!!

One thing I wish I checked for, when I bought my brand new truck (not used, brand new) was check the year of the tires. I bought my truck in 2018, had a tire explode in 2019 (they fixed it after fighting me, I paid for their tire insurance and they made it more difficult than I liked). Apparently all 4 of my tires are from 2015, the tire they replaced in 2019 failed. I was really letting this sit for a while but after my whole experience with Voss, I am not happy. They put old tires on my new truck, replaced my tire ... Read More

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Google - Jun 8, 2023

One thing I wish I checked for, when I bought my brand new truck (not used, brand new) was check the year of the tires. I bought my truck in 2018, had a tire explode in 2019 (they fixed it after fighting me, I paid for their tire insurance and they made it more difficult than I liked). Apparently all 4 of my tires are from 2015, the tire they replaced in 2019 failed. I was really letting this sit for a while but after my whole experience with Voss, I am not happy. They put old tires on my new truck, replaced my tire that exploded with an old tire and that one failed. The tires should have been brand new when I bought my truck, not 3 years old. I don’t know if they were expecting me to come back to get the tires replaced but after the issues I had after the tire explosion and them fighting with me about the insurance I paid into, I took my business elsewhere and they told me about the age of the tires that Voss had put on my truck. I won’t be coming back.

Received letter informing us that parts were available for our new Equinox. Parts that were not installed at the factory during the original build. Waited 6 months for the parts to arrive. After informing the service department of our letter we scheduled an appointment for the installation of our missing parts. 3 hours after dropping the car off for repairs WITH an appointment we were informed that the new parts were not available!! Time wasted!!